Privacy Policy

Last Updated: 5/20/2025

1. Introduction

Welcome to Frictionless Flow ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

2. Information We Collect

We collect several types of information from and about users of our website, including:

• Personal identifiers, such as name and email address
• Contact information, such as company name and phone number
• Survey responses and feedback
• Usage data and analytics information
• Information about your device and internet connection

3. How We Collect Information

We collect information:

• Directly from you when you fill out forms or correspond with us
• Automatically as you navigate through our site using cookies and similar technologies
• From third-party service providers, such as analytics providers

4. How We Use Your Information

We use your information to:

• Provide and maintain our website
• Personalize your experience
• Process and fulfill your requests
• Send administrative information
• Improve our website and customer service
• Send marketing communications, if you have opted in
• Comply with legal obligations

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

6. Third-Party Services

We may use third-party services, such as Google Analytics and HubSpot, to help us understand and improve how visitors use our site. These third-party service providers have their own privacy policies addressing how they use such information.

7. Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• The right to access your personal information
• The right to rectify inaccurate information
• The right to request erasure of your data
• The right to restrict or object to processing
• The right to data portability

10. Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16.

11. Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes, we will notify you by posting the new privacy policy on this page and updating the "Last Updated" date.

12. Contact Us

If you have any questions about this privacy policy, please contact us at:

Email: hello@frictionlessflow.com